Shipping policy

Last updated: October 20, 2026

Where we ship

We ship to eligible United States destinations offered at checkout. Availability depends on the product and delivery address. Frozen food requires a physical address that can receive perishable deliveries; contact us before ordering if access is restricted or delivery may be delayed.

Frozen meals: 10 lb minimum and $25 shipping

Frozen shipping requires at least 10 lb total of eligible frozen food per order. You may combine frozen products and sizes to reach the minimum. Freeze-dried treats do not count toward it. Frozen shipping is $25 per delivery, separate from product prices and applicable taxes. Treat free-shipping offers do not apply to frozen food. The shipping total shown at checkout applies to your order; a mixed order may include separate shipping charges for frozen food and treats.

Treats and other shelf-stable items

Available delivery options, charges, and qualifying offers are shown at checkout. Please review the full order total before paying. Products with different handling requirements may arrive separately.

Processing and delivery

Any dispatch estimate shown with a product or at checkout applies to that order. Transit estimates are not guaranteed arrival dates. We may adjust frozen dispatch to avoid foreseeable transit interruptions. If we cannot ship within the stated timeframe, we will notify you and offer the choice of agreeing to a revised timeframe or canceling unshipped items for a refund. Tracking is provided when an order ships.

Receiving frozen food

Frozen food is shipped in insulated packaging with cooling materials. Monitor tracking, retrieve the package promptly, and inspect it before feeding. Transfer frozen food to the freezer. If food arrives thawed, check its temperature immediately; do not judge safety by smell or appearance. If it is above refrigerator temperature (40°F / 4°C), the temperature history is unknown, or you have any safety concern, do not feed it and contact us promptly with photos and your order number.

Dry ice may be fully gone by delivery. If present, do not touch it with bare skin, place it in an airtight container, or leave it near children or pets. Allow it to dissipate in a well-ventilated area.

Address errors, delays, and delivery problems

Check your address before ordering and contact us immediately about changes. Once dispatched, rerouting may not be possible. If tracking shows a delay, loss, or delivery you did not receive, contact us so we can investigate. Our return and refund policy explains remedies for damaged, incorrect, missing, or unsafe deliveries. No carrier claim or delivery scan removes rights you have under applicable law.

Questions? Email info@pawfectpawtions.com with your order number. Covey is operated by Pawfect Pawtions LLC.