Refund policy

Last updated: October 20, 2026

Food returns

For food safety, we do not accept physical returns or exchanges of frozen meals, raw food, treats, or other edible products. Please do not mail food back without instructions. This does not prevent a refund or replacement when an item is damaged, incorrect, missing, or unsafe on arrival.

A problem with your delivery?

Contact us promptly after discovering an issue, ideally on the day of delivery for frozen food. Include your order number, a description, photos of the product and packaging, the shipping label, and the lot or best-by information if available. Prompt notice helps us investigate; it does not limit rights provided by law. Do not feed food that arrives warm, damaged, or of uncertain safety.

We review delivery and product issues individually. For a confirmed damaged, incorrect, missing, or unsafe item, we will arrange an appropriate replacement at no additional shipping charge or refund the affected item and applicable shipping charges. We will not require a food return that could create a safety risk.

Changes and cancellations

Email us as soon as possible to request an order change or cancellation. We can cancel and refund an order before fulfillment begins. Once it has been packed or dispatched, changes may no longer be possible. Contact us if an error or safety issue occurs.

Preferences and storage

We do not offer routine refunds solely because a pet dislikes a product or you change your mind. Please review ingredients and species suitability before ordering. Contact us with concerns; any assessment of incorrect addresses, missed deliveries, or improper storage will consider the circumstances and applicable law.

Refund processing

Approved refunds are sent to the original payment method. We will confirm when a refund has been issued; your bank or payment provider controls when it appears. If it has not appeared within 10 business days after our confirmation, contact us. Nothing in this policy excludes mandatory consumer rights.

Questions? Email info@pawfectpawtions.com with your order number. Covey is operated by Pawfect Pawtions LLC.